THE OPPORTUNITY:
A leading upscale resort in Phuket (200+ keys), located near Karon Beach, offering a tranquil tropical setting with extensive resort facilities, a strong focus on guest experience, and an established reputation for quality hospitality and personalized service.
This is the opportunity for an experienced hospitality leader, The General Manager to provide strategic leadership across all areas of the hotel, balancing long-term vision with day-to-day operational excellence to create memorable guest experiences, at the same time foster an engaged team, build owner confidence, and achieve sustainable financial success.
This position requires more than the ability to maintain day-to-day hotel operations. We are looking for a proactive, hands-on leader with a strong initiative mindset and a genuine sense of ownership.
The successful candidate will lead the development and execution of the hotel’s business, commercial, and marketing strategies, maximizing revenue and market performance while delivering results within approved budgets and strategic objectives.

Job Descriptions:
Core Responsibilities of a Hotel GM:
1. Ensuring an exceptional guest experience - Lead all operational departments to deliver exceptional guest satisfaction and service quality.
2. Managing the hotel’s reputation - GM monitors reviews on TripAdvisor, Google, and social media, responding when necessary and guiding the team to implement improvements.
3. Financial oversight and profitability - Hotel’s financial management includes managing P&L, budgeting, controlling
4. Driving In house Revenue’s growth - Maximizing hotel revenue as well as upsell services such as spa treatments, dining etc.
5. Leadership and team culture - People are at the heart of hospitality, and the GM shapes the culture, motivate staff, ensure departments work seamlessly together and foster a positive, performance-driven environment.
6. Operational excellence - Ensures that all departments operate efficiently