Guest Relations Officer

JW Samui Property Management manages Samui Bayside Luxury Villas and Samui Sunsets Luxury Villas, two private pool villa developments in Plai Laem, Koh Samui.
We are looking for a Guest Relations Officer to look after our guests from pre-arrival to check-out and to ensure every villa meets our standard before each arrival. The position reports to the Director and works closely with the Operations Manager and the housekeeping, maintenance and landscaping teams.
Key Responsibilities
• Pre-arrival communication with guests: arrival details, transfers and special requests
• Guest check-in and check-out, including villa orientation
• Prompt response to guest enquiries and requests throughout the stay
• Concierge services: tours, transfers, restaurant reservations, private chef, massage, car and motorbike rental
• Final pre-arrival villa inspection and follow-up with the relevant team on any issue
• Handling guest complaints through to resolution
• Coordination with the duty technician on guest requests in the evening
• Guest records, preferences and returning guest history
• In-villa guest information kept up to date
• Monthly report on guest feedback, review scores and complaints
Qualifications
• Minimum 2 years' experience in guest relations, front office or concierge at a hotel, resort or villa company
• Luxury hospitality experience is an advantage
• Fluent spoken and written English
• Strong communication and problem-solving skills
• Service-minded, well organised, able to work independently
• Proficient in Google Sheets; PMS experience is an advantage
Salary and Benefits
• Starting salary 20,000 THB per month
• 6 working days per week, shifts 08:00 to 17:00 or 12:00 to 21:00
• Lunch allowance 1,040 THB per month
• Phone allowance 1,000 THB per month
• Monthly bonus based on occupancy
• Commission on tours and services sold, typically 2,000 to 5,000 THB per month
• Fuel allowance 300 THB per month
How to Apply
Please send your CV to jwsamuip