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Job Description

Job Objectives

Managing the department and the incumbent must maintain guest service and F&B standards to meet the market needs & guest expectations. F&B manager must be in charge of overall supervision, planning, training, coordinating and communicating with staff within the department. Able to identify market needs and trends in F&B area.

Primary Responsibilities

Maintains guest service & F&B standards to meet the market needs & guest expectations.
To be in charge of overall supervision, planning, training, coordinating and communicating with staff within the department.
Identifies market needs and trends.
Ensures the tidiness & cleanliness of staff uniforms.
Recruiting & selecting employees.
Acts as a service staff when necessary.
Developing menus to meet the market needs.
Ensures that all new F&B employees undergo a complete introduction program of the department.
Motivates & provides good morale in the department.
Reports immediately regarding any kinds of unusual events.
Maintains good relationship and cooperation with all departments & guest.
To be aware of what competitors are doing, and reports to all concerned.
To be familiar with F&B standard & company policies.
Performs other duties as assigned by the General Manager and EAM.

Administrative Responsibilities

Acknowledges and screens daily work schedule.
Conducts daily briefing and de-briefing in the absence of the Department Head.
Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
Establishes two-way communication with related departments.
Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
Manages time effectively by meeting deadlines on time.
Administers personnel action on leaves & overtime requests, disciplinary actions and commendation.
Identifies and solves problems in a professional manner.

Technical Responsibilities

Knows and understands the job description of all positions in his/her department and beware of others.
Knows and understands policies relating to his/her department and others.
Recognizes good quality products and presentation.
Checks and improves all service standards established by the company.
Supervises staff activities to maximize revenue and minimize costs.
Provides assistance to the staff when required during peak periods.
Maintains grooming standards for all personnel.
Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
Manages wastes by reducing and recycle the easts, changes staff behavior to carefully use all resources.

Commercial Responsibilities

Communicates effectively with guest, clients, business partners and staff.
To be a good sales person to promote hotel’s image and businesses.
Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.

Human Resources Responsibilities

Coaches and counsels all staff when applicable.
Evaluates objectively the performance or Department Head and other related staff.
Provides the most effective training to all staff in his/her department regularly.
Motivates staff to grow within the company.
Develops him/herself to be better manager at all times.

RELATIONSHIP

Reports to General Manager / Executive Assistant Manager.
Directs and supervises activities of the departments concurred.
Coordinates with other managers for all activities of the hotel.
Interacts with clients, guests, government officials, supplies, and other important individual in the community in promoting the hotel.

JOB REQUIREMENT

Minimum education of Bachelor degree in Hotel Management or relevant discipline
Minimum of 4-5 years in F&B experience in a similar capacity preferably in a 5 star class environment
Good knowledge in the principles and practices within the Food & Beverage/Hospitality profession. This includes the knowledge required for management of people, complex problems and food and beverage management
Have Excellent English communication skills both in written and spoken
Computer literate
Posses professional disposition with excellent communication and interpersonal skills