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ABOUT THE ROLE

THE People & Culture Executive is responsible for supporting day-to-day HR operations, talent acquisition, employee relations, and HR administration across the property. This role serves as a key touchpoint for Heartists (employees), ensuring seamless HR service delivery, fostering a positive workplace culture, and driving employee engagement initiatives in alignment with Accor’s values and brand standards.

Working closely with the Cluster P&C Manager, this position plays an active role in maintaining compliance with local labor laws, supporting onboarding and orientation programs, managing HR data systems, and facilitating learning and welfare initiatives that enhance the overall Heartist experience.

KEY RESPONSIBILITIES
1. Talent Acquisition & Onboarding: Assist with recruitment activities, schedule interviews, prepare employment contracts, and lead the smooth onboarding and orientation experience for new Heartists.

2. HR Operations & Administration: Maintain accurate employee records and HR databases, manage attendance and leave tracking, and process HR documentation in compliance with company policies and audit standards.

3. Payroll & Benefits Support: Collaborate with the Finance/Payroll team to provide accurate monthly payroll inputs, manage employee insurance plans, social security filings, and administer Heartist welfare programs.

4. Employee Engagement & Culture: Coordinate Heartist engagement activities, sports events, recognition programs (e.g., Heartist of the Month), and ESG/CSR community initiatives to promote a vibrant workplace environment.

5. Heartist Welfare & Relations: Serve as an approachable point of contact for employee queries regarding policies, benefits, and workplace well-being, while maintaining strict confidentiality.

6. Learning & Development Support: Assist with organizing training schedules, tracking training hours, and supporting Accor Academy learning programs and compliance modules.

YOUR SKILLS & EXPERIENCES
1. Minimum 2–3 years of HR / People & Culture experience, preferably within the hospitality or service industry.
2. Good understanding of Thai labor laws, social security regulations, and standard HR operational processes.
3. Proficiency in HRIS and time-attendance software along with strong MS Office / Excel skills.
4. Strong interpersonal and communication skills, with an empathetic, service-minded, and approachable personality.
5. High level of integrity, discretion, and emotional intelligence when handling confidential employee matters.
6. Good command of English and Thai, both spoken and written.
7. Accor experience or familiarity with the Heartist journey is a strong advantage.

WHY WORK FOR ACCOR
1. ALL Heartist Benefit Card offering discounted rates at Accor Hotels worldwide.
2. Develop your talent through Accor’s learning programs and Leadership Academy platforms.
3. Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.