Responsibilities:
-Assign jobs to tour guides.
-Communicate with Inbound Teams to ensure smooth Operations and Reservation.
-Brief guides in detail for each booking.
-Manage Tour Plan System for Job Order to guides
-Manage Tour Plan System for Cash Advance Report for tour guides.
-Submit Cash Advance and Guide Fee Request to Supervisor/Assistant Manager/Manager for the approval.
-Provide feedback and coach: guides, vehicle, and suppliers to minimize complaints.
-Support Supervisor/Assistant Manager/Manager in recruiting and training guides.
-Inspect new suppliers as per schedule with Product Team.
-Attend scheduled meeting with Operations Team.
-Coordinate and attend annual guide training & staff training.