รายละเอียด

Position Available

Reservation Agent
Number of Vacancies : 1 Position

Qualifications

1. Previous experience in the hotel industry, particularly in Reservations or Front Office operations.
2. Knowledge of and experience using Opera / Opera Cloud PMS.
3. Good English communication skills, both written and spoken, with the ability to communicate effectively with international guests.
4. Good understanding of hotel reservation procedures, including booking modifications, cancellations, and providing information about hotel rooms and services.
5. Strong communication, interpersonal, and coordination skills, with a commitment to delivering excellent guest service.
6. Detail-oriented, with the ability to maintain accurate reservation records and resolve guest inquiries efficiently.
7. Professional appearance, service-minded attitude, strong sense of responsibility, and ability to work effectively under pressure.

Job Responsibilities

1. Handle room reservations received via telephone, email, and online booking platforms.
2. Check room availability, room rates, and booking terms to ensure accuracy.
3. Enter, update, and maintain reservation records in Opera / Opera Cloud PMS.
4. Process booking confirmations, modifications, and cancellations according to guest requests.
5. Provide accurate information regarding room categories, rates, promotions, and hotel facilities and services.
6. Coordinate with the Front Office and other relevant departments to ensure smooth guest arrivals and a seamless guest experience.
7. Maintain accurate reservation records and prepare related reports as assigned.

Benefits
- 6 Days Off per Month
- Meal Allowance
- Transportation Allowance
- Service Charge

Work Location
LUDUS HOTEL & SPA PHUKET
Phuket, Thailand

How to Apply
Interested candidates are invited to submit their Resume / CV, clearly indicating the position applied for, to the Human Resources Department.

Email : [email protected]
Tel : 084-393-4489

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