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About Flow Yacht Club:

Flow Yacht Club is at the forefront of luxury yachting experiences, offering unique fractional ownership opportunities and exclusive charter packages. Our mission is to make yacht ownership more accessible while providing unforgettable experiences on the sea. As we continue to innovate and expand our offerings, we are seeking an Operations Specialist to propel our growth and maintain our position as a leader in the luxury yachting industry.



Job Description:

As an Operational Specialist at Flow Yacht Club, you will play a pivotal role in ensuring the smooth operation of our diverse range of services, including dealership, brokerage, fractional ownership, and charter & membership. You will be responsible for overseeing various operational aspects to guarantee seamless customer experiences and efficient internal processes.



Key Responsibilities



Respond to customer chats on all platforms: Provide responses and customer service through all the chat channels used by the company.

Sales Support: Facilitate sales transactions, assist the sales team with document preparation and ensure compliance with various requirements.

Coordination with all parties: Coordinate with all internal and external parties, such as internal staff, partners, customers, suppliers, boat repair companies, and insurance companies.

Office Management: Oversee front desk operations, including greeting visitors, answering phones, and professionally responding to inquiries.

Document Management: Organize and manage both electronic and physical document storage systems to ensure easy access to documents while maintaining confidentiality of sensitive information.

Data Entry and Record Keeping: Maintain detailed records of transactions, contracts, and communications to ensure completeness and accuracy for future reference.

Create monthly yacht schedules: Prepare and update the yacht schedules every month.

Financial document management: Oversee financial documents, such as summarizing trip cost expenses and POS totals, etc.


Qualifications:

Bachelor’s degree in Business, Marketing, or a related field.

Minimum of 1 year of operational experience, with a strong preference for experience in the luxury goods, hospitality, or yachting industry.

Strong organizational skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.

Attention to detail and accuracy in data entry, record keeping, and document management.

Exceptional communication, negotiation, and interpersonal skills.

Self-motivated with the ability to work both independently and collaboratively.

Proficiency in CRM software and Microsoft Office Suite.

A genuine passion for the yachting lifestyle and a commitment to delivering excellence.


What We Offer:

A competitive salary with attractive performance-based bonuses.

A dynamic, supportive, and collaborative work environment.

Significant opportunities for professional growth and career advancement.

Access to some of the world’s most luxurious yachts and exclusive destinations.

A chance to be a key player in a leading brand within the luxury yachting industry.

Flow Yacht Club is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals.