รายละเอียด

Main Duties & Responsibilities
 Supervises and participates in serving guest at the Front Desk according to standards.
 Represent a Community Guest Service Manager when he/she on leave in order to control Front Office Operation.
 Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
 Ensures all opening and closing duties are implemented in accordance with established standards.
 Approves rebates within the amount parameters as specified by the hotel’s policies & procedures.
 Ensures the correct implementation of all cash-handling procedures.
 Welcomes all guests at the Front Desk.
 Coordinates with Housekeeping concerning room status and others.
 Checks guest history, arrival list and ensures all routing and special instructions are properly implemented.
 Conducts daily shift briefings.
 Follows up on work and maintains logbook.
 If on early shift implement room allocation and ensures preparation of VIP amenities.