รายละเอียด

About the Role
As the Assistant Entertainment Manager, you will be the right hand to the Entertainment Manager (EM), ensuring the pulse of the resort remains vibrant and professional. You will balance administrative precision with high-energy "on-the-floor" management. From coaching our talented performers to ensuring every spotlight. You play a vital role in the operational success of our world-class entertainment program.

What You’ll Do
1. Performance & Training: Lead daily rehearsals and show practices. Provide real-time feedback to help team members master RIU standard shows. Support the formal appraisal process.
2. Scheduling: Take the lead on creating and distributing weekly team rosters, ensuring all venues are perfectly staffed.
3. Quality Control: Spend "on-the-floor" time monitoring activities and passenger responses to ensure excellence.
4. Atmospheric Management: Audit venue "vibe" checks—ensuring ambient lighting, sound levels, and background music are exactly on-brand and performances start timely.
5. Technical Liaison: Work directly with the Engineering team to identify and log equipment faults, ensuring zero downtime for shows.
6. Daily Activities: Assist EM in creation and distribution of the "Resort News" and daily schedules, ensuring 100% accuracy for guest information.
7. Reporting & Meetings: Assist in preparing weekly reports, support the EM in chairing team meetings and leading department sessions with Dance Captains, Kids Hosts, and Tech teams.
8. Safety : Ensure the team is fully compliant with all mandatory safety procedures and resort/ship-side drills.

What We’re Looking For
1. Experience: Minimum 2–4 years in entertainment operations or performance arts, with experience in a supervisory or "lead" capacity within a resort or cruise environment.
2. Skills: Exceptional organizational skills (rosters/scheduling) and a keen eye for technical detail (audio/visual "vibe" checks). Strong interpersonal skills for coaching and conflict resolution.
3. Education: Degree or diploma in Hospitality Management, Performance Arts, Events Management, or a related field.
4. Communication: Strong command of English (spoken and written) & in Thai is a must.