รายละเอียด

Position Purpose

Support room attendants to handle linen, supplies, cleaning etc. as assigned.


Essential Functions

1. Remove rubbish from the service areas and clean the garbage bins.

2. Request room supplies from the storeroom to restock the service pantry.

3. Count used linens and deliver to the Laundry section. Pick up clean linens from the Linen room send in pantry maid.

4. Assist Room Attendants to set up an extra bed, baby cot and moving furniture upon request.

5. Handle guest complaints if possible, or report them to supervisors.

6. Clean guest corridor as assigned.

7. Clean service pantries and areas in front of service lift.

8. Pick up Flowers from the florist Room for the guest rooms

9. Sweep down the fire exits stair on guest floors.

10. Clean elevator thresholds and door for guest floors.

11. Clean the rain curtain & the mirror all building.

12. Take care of cleaning the buggy car.

13. Support and be actively involved in the company values.



General

1. Contribute to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.

2. Perform additional duties as assigned by Supervisors.

3. Stay current with developments in the field of Housekeeping, and make appropriate suggestions and recommendations to Supervisors.

4. Be fully conversant with all health and safety, fire and emergency procedures.

5. Maintain a high standard of personal hygiene, dress, uniform, and body language.

6. Be polite and professional in any situation where the image or reputation of the hotel is represented.

7. Attend meetings and trainings as required by Supervisors.

8. Ensure that all activities are carried out honestly, ethically, and within the parameters of the local Law.

9. Interact with guests actively to solicit for their feedback.

Other

1. Perform individual’s duties to achieve goals and objectives of the departments.

2. Handle guest comments and complaints.

3. Attend training session as required.

4. Be productive on time, accurate information and quality work.

Occupational Health and Safety

1. Identify and control all aspects of risk management and implement strategies to minimize incidents and accidents.

2. Review and update all necessary protective clothing, equipment and utensils to ensure the department is operating with minimal risks.

3. Monitor and assist in the review of all workplace incidents and accidents.

4. Ensure all equipment is serviced and maintained in a way that reduces risks or harm to anyone.

5. Be polite and professional in any situation where the image or reputation of the hotel is represented.

6. Stay current with developments in the field of Housekeeping, and make appropriate suggestions and recommendations to Supervisors.

7. Ensure that all activities are carried out honestly, ethically, and within the parameters of the local Law.



Note

Regular attendance in conformance with the standards, which may be established from time to time, is essential to successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with STAY rules and regulation for the safe and efficient operation of the hotel facilities. Employees who violate Hotel rules and regulations will be subjected to disciplinary action including termination of employment.


Qualification Standards

Education
Diploma plus technical certificate or above in related field.

Experience
1 years experience in similar position.

Essential Job Skills

• Being able to understand, read, and write English is enough.
• Ability to read and write
• Positive approach to customer service
• Able to handle physically demanding workload
Desirable Job Skills
• Well organized
• Proven track record in hotel of similar standard in similar capacity

Physical Requirements
• In possession of all faculties
• Pleasant physical appearance
• Strong resistance