รายละเอียด

responsible for overseeing the entire reservation process within a hotel or hospitality establishment, ensuring smooth booking operations, maximizing room revenue through effective inventory management and pricing strategies, while providing excellent customer service by managing a team of reservation agents and addressing guest inquiries and complaints; key duties include analyzing reservation data, maintaining reservation systems, and coordinating with other departments to guarantee seamless guest experiences.
Key responsibilities:
Team Management:
Lead and supervise the reservations team, providing training, coaching, and performance evaluations to ensure high standards of customer service are met.
Revenue Optimization:
Monitor booking trends, implement pricing strategies, and manage room inventory to maximize revenue potential.
Customer Service:
Handle guest inquiries, resolve booking issues, and address complaints promptly and professionally.
Reservation System Management:
Maintain and update reservation software, ensuring accuracy of room availability and guest information.
Data Analysis:
Analyze reservation data to identify patterns, forecast demand, and make informed decisions about staffing and pricing.
Communication:
Collaborate with other departments like front office, sales, and housekeeping to coordinate guest requests and ensure smooth check-in and stay.
Reporting and Analytics:
Generate reports on reservation trends, occupancy rates, and revenue performance to inform management decisions.