รายละเอียด

Qualifications
* Bachelor’s degree or above.
* Previous experience in this position and has experience within a luxury hospitality environment.
* Effective decision-making and problem-solving abilities.
* Solution-oriented mindset with strong persuasive and motivational skills.
* Strong leadership, interpersonal and training skills
* Good communication and customer contact skills
* Ability to multi-task, work well in stressful & high-pressure situations
* Good working knowledge of MS Excel, Word, PowerPoint & Opera

Main Responsibilities
* Ensure that assigned rooms, corridors, service areas, and other areas are properly cleaned. Inspect these areas daily and submit work orders to the system
* Ensure that all reports are prepared and completely on time.
* Ensure that an effective and complete training program is in use and that all colleagues and supervisors are well trained and retrained as needed.
* Ensure that par levels of linen, towels and uniforms are current, a summary report should be sent to accounting. Take an accurate linen inventory monthly.
* Review maintenance rooms daily and liaise with Front Office Manager and Chief Engineer.
Immediate response to all guest problems and correspondence.
* Ensure that lost and found articles are stored properly and that the correct logs are maintained.
Undertake regular forecasts of business levels, manpower and expenses.
* Complete performance appraisals as specified by the Human Resources Department.
* Maintain a regular quality control inspection of department standards.
* Develop and maintain a motivational working environment within the department and positive relations with other departments.
* Train colleagues to become multi skilled in all facets of housekeeping and colleagues departments.