รายละเอียด

Qualifications
* Bachelor’s degree or above.
* Previous experience in this position and and has experience within a luxury hospitality environment.
* Effective decision-making and problem-solving abilities.
* Solution-oriented mindset with strong persuasive and motivational skills.
* Strong leadership, interpersonal and training skills
* Good communication and customer contact skills
* Ability to multi-task, work well in stressful & high-pressure situations
* Good working knowledge of MS Excel, Word, PowerPoint & Opera

Main Responsibilities
* Oversee Front Office operations, constantly strive to please all guests by delivering luxurious world class guest experiences from the airport on arrival to the airport on departure.
* Actively involved and hands on with the day-to-day operation
* Assist in driving strategies to encourage TripAdvisor reviews and be responsible to monitor online review sites and work with GM/DOO to ensure effective management of review responses.
* Assist and support in arrival and departure process, personally meet and greet guests and ensure that all guests are met by management during their stay.
* Assist GM/DOO in conducting a routine Room Inspection along with Housekeeping and Engineering.
* Ensure proper completion of all government requirements concerning hotel guests.
* Ensure that all reports and correspondence are completed punctually and accurately and the guest history record is up to date at all times.
* Plan an effectively manage FO meetings, take ownership of the morning and afternoon briefing.
* Ensure the Front Office team are well trained and happy.
* Responsible for the efficient scheduling of staffs in accordance with hotel policies and management direction thereby ensuring that the staffing levels match business demands.
* Ensure that all Front Office staffs have a complete understanding of the hotel services and product knowledge, and follow the policies and procedures as outlined is the staff handbook.