รายละเอียด

Responsible for information technology support and troubleshooting ensuring the highest level of computer performance, efficiency and security.
RESPONSIBILITIES:
- Manages and monitors the operation of all computer hardware, ensures all systems are working and installed properly.
- Conduct preventive maintenance of all systems.
- Maintain an up-to-date list of all computer hardware.
- Understand all standard and WYN customized features and functions of the Hotel Front Office System, Sale System, and Call Accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions.
- Conducts periodic tests and inspections to ensure all departments are complying with required procedures.
- Solve the problem and trouble of using computer software and hardware.
- Implement appropriate disaster recovery emergency procedures to follow when the hotel computer systems are inoperable.
- Completes and distributes activity reports, program trouble reports, and enhancement list.
- Ensures that all computer media saves and back-ups are completed, documented and stored per WYN specifications.
- Meet with hotel staff/clients to ascertain/understand their needs and provide prompt and professional assistance and support.
- Maintains uncompromising data and physical security standards. Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries. Under the direction of the Director of Finance, administer all back office user ID’s, passwords, security parameters and the most sensitive utility.
- Informs department heads when new features or changes to the system affect their department.
- Notifies department heads on current computer related issues, new releases, MIS trends, viruses etc.
- Identify training needs and implement training which is related hardware and software and systems.
- Monitor inventory and supplies and ensure that replenishments are ordered in a timely manner. Report shortages immediately to manager.
- Complete the other tasks which are assigned by the line manager and management team.