รายละเอียด

Key Responsibilities
Operations & Property Performance
• Oversee all resort operations including Rooms Division, Food & Beverage (multi-outlet), Spa & Wellness, Fitness, Clinic, Housekeeping, Engineering, and Security.
• Ensure consistent delivery of service standards aligned with the resort’s casual luxury positioning and wellness brand identity.
• Drive operational efficiency across all departments through regular quality audits, SOPs, and corrective action protocols.
• Maintain full compliance with local regulations, health and safety standards, and licensing requirements.
• Personally engage with guests on property, setting the tone for a warm, attentive service culture throughout the resort.

Leadership & Team Development
• Recruit, develop, and retain a high-caliber leadership team across all departments; build genuine bench strength and succession plans for key roles.
• Establish a performance-driven culture through structured goal-setting, regular appraisals, and coaching that balances accountability with empathy.
• Foster a collaborative, high-morale working environment where team members feel valued and motivated to deliver their best.
• Lead by example with visible, hands-on management—willing to step into operations when needed and maintain presence across all areas of the resort.
• Champion training and professional development programs that elevate service delivery and grow internal talent.

Guest Experience & Brand Positioning
• Champion the resort’s wellness and lifestyle positioning through innovative programming, curated guest experiences, and thoughtful integration of fitness, nutrition, and wellbeing into the overall guest journey.
• Build and maintain relationships with key guests, travel partners, and the local community to enhance the resort’s reputation and drive repeat business.
• Collaborate with Marketing and Revenue Management to develop promotions, events, and partnerships that reinforce brand positioning and generate demand.
• Monitor guest feedback, online reputation, and competitive activity to continuously refine the guest experience and stay ahead of market trends.

Strategic & Financial Leadership
• Assume full P&L responsibility for the property, preparing and managing annual budgets, monthly forecasts, and variance analysis.
• Lead revenue management and across rooms, F&B, spa, fitness, and ancillary revenue streams.
• Monitor key financial.
• Identify and propose commercial opportunities to grow market share, improve yield, and strengthen the resort’s competitive positioning.
• Present clear, data-driven business reviews on a regular basis.

Owner & Stakeholder Engagement
• Work transparently and collaboratively with an involved owner who operates at the strategic level; proactively communicate key decisions, risks, and opportunities.
• Demonstrate comfort with direct owner engagement—neither seeking excessive autonomy nor requiring constant direction.
• Align operational execution with ownership’s strategic vision and investment objectives for the property.

Qualifications
Experience & Education
• Must have already served as General Manager in a comparable hotel environment (luxury, upper-upscale, or lifestyle segment; approximately 150–250 keys).
• Strong operational background with demonstrable depth across Rooms Division, multi-outlet F&B, and Revenue Management.
• Full P&L responsibility experience with a proven track record.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field; MBA or postgraduate qualification is an advantage.
• Minimum 10 years of progressive hospitality experience with at least 3 years in a GM role at a comparable property.

Knowledge & Skills
• Excellent leadership skills with the ability to inspire diverse teams, delegate effectively, and hold people accountable while maintaining trust and respect.
• Outstanding communication, presentation, and interpersonal skills; able to engage confidently with ownership, guests, and team members alike.
• Creative and innovative mindset—able to develop differentiated guest experiences that set the property apart in a competitive market.
• Calm, decisive temperament under pressure; adaptable and resilient in a dynamic resort environment.
• Proficiency in hotel PMS, revenue management systems, and standard business applications.
• Fluent in English; proficiency in Thai language is a strong advantage.

Preferred Profile
• Resort experience preferred; Asia experience a must, Thailand experience strongly preferred.
• Approximate age range: 35–45 years.
• International background with cross-cultural sensitivity and experience managing diverse teams.
• Comfortable working in a privately-owned, non-branded environment where entrepreneurial thinking and owner alignment are paramount.
• Demonstrates humility, self-awareness, and a collaborative leadership style—not a territorial operator seeking excessive autonomy.

Benefits
• Attractive compensation package commensurate with experience.
• Direct collaboration with ownership on strategic direction and property development.
• Professional development and industry training opportunities.
• Work with a diverse international guest base and a passionate hospitality team.
• Resort benefits including wellness and lifestyle facilities.

Location: Based in Phuket, Thailand
Salary: Negotiable